Our support team is available to help with questions about your account, withdrawals, deposits, technical concerns or general feedback. Whether you need help with verification, active promotions, live casino or slots, or have a payments enquiry, our advisers are ready to assist. Contact us for fast, practical support, clear guidance on bonus terms and account security, and help with responsible play. We aim to respond promptly through the channels listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected], Live chat 24/7, email reply within 4 hours |
| General enquiries | [email protected], response Mon-Fri 09:00-18:00 |
| Affiliate enquiries | [email protected], account manager assigned within 48 hours |
| Phone | +44 20 7946 5821, Mon-Fri 09:00-21:00, Sat-Sun 10:00-18:00, calls answered within 3 minutes |
| Working hours | Live chat 24/7 - Phone Mon-Fri 09:00-21:00 |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line, your account ID, and up-to-date contact details to avoid delays. We typically respond within our stated SLAs and may request additional information to resolve your enquiry efficiently.
Contact Form
Response Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple account and payment questions are usually resolved in that timeframe, while more complex issues, such as verification, disputes or technical investigations, may take longer depending on their nature and can require additional documentation or escalation.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them and we will review every message carefully. Your input helps us refine features, promotions and support, making the site easier to use and more enjoyable. Send feedback through the help centre or live chat, and know every suggestion is read and considered.