Responsible Gambling

We are committed to safer gambling and to making sure play stays controlled and enjoyable. Our priority is player safety, so we provide clear tools, practical limits and easy access to support to help you manage your account and gambling activity at all times.

Player protection principles

We put player protection at the centre of our service. We aim to identify risk early, act on any signs of harmful play, and offer practical options so customers can set boundaries that suit their situation. Staff receive training to handle sensitive enquiries and to signpost further help where needed.

Activity-control tools

You can manage your activity from your account settings. Controls are designed to be simple and effective, and take effect quickly so you can stay in control without delay.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be reduced immediately and increases are subject to a 24-hour waiting period. We display your current limit when you log in so you always know your allowance.

Loss limits

Loss limits let you cap net losses over a chosen period. Use these limits to prevent large short-term losses and to keep wagering within a comfortable level. Limits are applied automatically and cannot be bypassed by creating additional accounts.

Time limits and account breaks

Choose session time limits, set reality checks and schedule account breaks. Options include short time-outs from 24 hours up to several weeks. Temporary closures are reversible, while longer self-exclusion is available if you need an extended break.

Self-exclusion

If you decide you need to stop gambling for a period, you can self-exclude via your account or by contacting support. Self-exclusion blocks access to the service and removes promotional contact. Clear information on how to reopen an account after an agreed period is provided during the exclusion process.

Recognising signs of problematic behaviour

Watch for changes such as spending more than intended, chasing losses, neglecting responsibilities or hiding activity. If you notice these signs in yourself or someone you care about, consider using our controls and seeking advice early.

Practical tips to stay in control

Set realistic deposit and loss limits, use session timers, plan gambling as a leisure expense only, never chase losses, and keep payment methods under review. Talk to a friend or family member if gambling feels out of control and make use of account tools without delay.

Professional help and support organisations

If you need specialist support, contact organisations that provide confidential advice and counselling. Examples include GamCare, GambleAware and Samaritans. We can also provide further information and help you access local support services when required.